stay up-to-date with PALACE 5IVE. join our mailing list!
Newsletter

Terms

PAYMENT

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.


SHIPPING POLICIES

All orders will be shipped within 1-3 business days. Orders placed on Friday will be shipped the following Monday. During sale events and holidays please allow for extra time for your order to be shipped due to the volume of orders we recieve. We apologize in advance for any inconvenience this might cause.

Please contact us with any special shipping arrangements or instructions if neccesary at GREG@PALACE5IVE.COM

Flat rate for an entire order: $10.00

 

REFUND/RETURN POLICY

For purchases made on our website: We accept returns for online orders within 7 days of order delivery. The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have the original tags attached and must be accompanied with a copy of the receipt. When returning shoes, the return must include the original unused shoe box in original condition or the return will be denied. We offer you the option of exchange or refund on online orders. Refunds are credited to the original form of payment. We do not accept returns or exchanges on books, grooming items or undergarments.

All sales are final on sale items.

To return merchandise, email us at GREG@PALACE5IVE.COM for return authorization.

Customers are responsible for all additional shipping costs for returns and exchanges. PALACE 5IVE does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to PALACE 5IVE. 

Customers are not reimbursed for Shipping and Handling on returned items.

Merchandise can also be returned in our shop in Washington, DC.

 

Mail return items to:

PALACE 5IVE

2216 14th St. NW

Washington DC 20009

Attn: Returns

 

If you purchase an item at any of our store locations our store polices apply. We accept exchanges or returns for store credit with original receipt within 5 days of purchase. The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have the original tags attached. All sales are final on sale items.

 

CANCELLATION 

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.


COMPLAINTS

Any complaints about items or sellers may be sent to: GREG@PALACE5IVE.COM or (202) 299-9008. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.

 

These terms and conditions are subject to change.